Cancellation and Refund

At Shagun Coins, we do not accept returns unless:

  • The product received is damaged, defective, or different from what was ordered.
  • You inform us within 3 hours of delivery.
  • The coin is unused, in original packaging, and the security seal (if applicable) is unbroken. 

Returns and replacements will be delivered in 3-5 days

To request a return:

Call us at +91 9870254257
Or email shaguncoins@gmail.com
Once verified, we will arrange for pickup and inspect the product before processing a replacement or refund.

Refund Policy
Refunds are only applicable in the following cases:

  • Cancellation before dispatch: Full refund to original payment method.
  • Cancellation after dispatch: Refund initiated once product is returned and inspected. Return shipping to be borne by customer.
  • Delivery failure or rejection: Refund issued once item is received back at our warehouse.
  • Wrong or damaged product received: Full refund or replacement (your choice) after return and verification.

Once Approved Refunds will be credited within 5-7 business days to your account.

Refund Exclusions:

  • No refund on customized or personalized items.
  • No refund if product seal is tampered with or opened.
  • No refund on gift packaging, making charges, or shipping fees.

Buyback Policy
We offer buyback based on the live metal rate only under the following condition:

  • The coin must be in sealed condition, with the certi-card and packaging completely unopened and untampered.

Note: Buyback applies only to the intrinsic value of the gold/silver content. Packaging, shipping, and making charges are not included in the buyback value.

Important Notes:

  • Products once opened or used cannot be returned or refunded.
  • Always record an unboxing video to support your claim in case of damage or missing item.
  • We are not liable for any issues arising from customer mishandling after delivery.

 Email: shaguncoins@gmail.com
 Phone: +91 9870254257
 Mon–Sat | 10 AM – 6 PM

We value your trust in Shagun Coins and strive to offer gifting solutions that are secure, pure, and unforgettable.